Tata Consultancy Services is seeing greater demand to transform India’s first generation eGovernance projects, a senior executive said, as the government steps up use of such projects, including the one for income tax filings.
On August 31, nearly 5 million people filed their tax returns online, a record for any single day. Managing this system, which still runs on-premise, required TCS to keep working round the clock on the week prior to the filing deadline. “We are are seeing two types of demand.
One, for the transformation of the first generation of eGovernance services using newer technologies such as cloud and analytics, and two, for newer projects, from healthcare to smart police and smart cities. At any given time, we have three to four requests-for-proposal ongoing,” Tej Paul Bhatla, head of TCS’ public services business unit, told ET.
TCS runs the country’s passport project and India Post’s digital and financial inclusion project, among other eGovernance projects.
India contributed about $1.2 billion to TCS’ revenue in fiscal year 2019, although the company does not give a breakup of government & private sector revenue.
Last year, IT sector researcher Gartner estimated that IT spending in India would grow by 6.7% to $89 billion in 2019. Government spending on IT is estimated to be around one-tenth the overall spend.
Since late 2012, I-T returns and other form filings have grown at about 13% in compounded annual growth rate terms through the income tax portal. The tax-payer base and filing volume has tripled over the last seven years, TCS said.
“One of the new performance improvement initiatives implemented in the eFiling project this year was pre-filling the tax returns for taxpayers, enabling them to verify and submit returns quickly.
This is a very good example of mass personalisation under TCS’ Business 4.0 framework,” Bhatla said.
He said the company had also received constructive criticism from users, helping it develop the IT platform.
“TCS has been our partner for eFiling project since 2012 and has delivered several incremental innovations. The system has scaled without any glitches for the last several years, including the recent peak of over 49 lakh returns filed on August 31, 2019,” Subrata Dash, principal DGIT at income tax department, said in a statement.
As large projects scale, the government is becoming more open to the use of cloud tech, which helps make large-scale systems more efficient.